Terms and Conditions
Last Updated: October 16, 2026
Welcome to Supreme Shraddha. These Terms and Conditions govern your access to and use of our website, https://supremeshraddha.com/, and the purchase of products offered through our website.
By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue using our website.
1. About Our Business
Supreme Shraddha is an online store offering pooja essentials and devotional products, including camphor, incense sticks, dhoop products, pooja oil, pooja ghee, cow dung cakes, and other related items.
Business Name: Supreme Shraddha
Email: supremeshraddha@gmail.com
Phone: +91 9152055579
Business Address: Road Number 16, Wagle Estate, Thane, Maharashtra – 400604, India
2. Use of Our Website
You agree to use our website only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with its operation, or provide false information when placing an order.
We reserve the right to restrict access to our website where necessary to protect our business, customers, or website security.
3. Products and Descriptions
We make reasonable efforts to display accurate product descriptions, images, prices, pack sizes, and other relevant information.
Product images are provided for identification and illustration. Actual packaging, appearance, or presentation may vary slightly depending on the product or manufacturer.
Please read the product description and specifications carefully before placing an order. If you have questions about a product, contact our customer support team before purchasing.
4. Pricing and Payments
All product prices and applicable charges will be displayed on the website at the time of purchase.
Shipping charges, taxes, or other applicable fees, where relevant, will be shown during checkout or communicated before order confirmation.
We reserve the right to correct pricing or listing errors. If an error affects an order you have placed, we will contact you regarding the available options before proceeding.
Orders are subject to successful payment authorization, where applicable, and order confirmation.
5. Orders and Order Confirmation
When you place an order, please provide accurate contact, billing, and delivery information.
After an order is submitted, you may receive an order confirmation through the contact method provided during checkout.
An order confirmation acknowledges receipt of your order and does not necessarily guarantee availability if a product becomes unavailable or an issue arises with payment or delivery.
If we cannot fulfil an order, we will inform you and arrange any applicable refund in accordance with our Refund and Cancellation Policy.
6. Shipping and Delivery
We aim to process and dispatch orders within the timelines communicated on our website or during checkout.
Delivery estimates are approximate and may be affected by courier delays, weather conditions, operational issues, or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact number.
For further information about shipping charges, delivery timelines, and serviceable locations, please refer to our Shipping Policy.
7. Cancellation, Returns, and Refunds
Order cancellations, returns, replacements, and refunds are governed by our applicable Return and Refund Policy.
Please review that policy before placing an order. Eligibility may depend on the product type, order status, condition of the item, and applicable legal requirements.
Where a refund is approved, it will be processed using the applicable payment method or another agreed method, subject to the payment provider's processing timelines.
Nothing in these terms limits any consumer rights available under applicable law.
8. Customer Responsibilities
You are responsible for ensuring that the information you provide when using our website is accurate and complete.
You should use products according to their intended purpose and follow any safety instructions provided on the product packaging.
Products such as camphor, incense, dhoop, oils, and other combustible items should be handled carefully and kept away from children, pets, and unattended flames where appropriate.
9. Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, logos, product descriptions, and design elements, belongs to Supreme Shraddha or the respective rights holders.
You may not reproduce, distribute, modify, or commercially use website content without prior authorization from the relevant rights holder, except where permitted by law.
10. Third-Party Services
Our website may use third-party services, including payment gateways, delivery providers, and website analytics tools.
These services may operate under their own terms and privacy policies. We are not responsible for the independent policies of third-party providers, subject to applicable law.
11. Limitation of Liability
We strive to maintain accurate product information and a reliable shopping experience. However, we do not guarantee uninterrupted or error-free website operation.
To the extent permitted by applicable law, Supreme Shraddha will not be liable for indirect or incidental losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these terms excludes liability that cannot legally be excluded or limits statutory consumer rights.
12. Privacy and Personal Information
We collect and use customer information as described in our Privacy Policy.
Please review our Privacy Policy to understand how personal information is handled in connection with orders, customer support, payments, and website use.
13. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, or legal requirements.
Updates will be published on this page with a revised date. Your continued use of the website after an update constitutes acceptance to the extent permitted by applicable law.
14. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes will be handled by the competent courts having jurisdiction, subject to applicable law and consumer protection requirements.
15. Contact Us
If you have questions about these Terms and Conditions, your order, or our products, please contact us:
Supreme Shraddha
Email: supremeshraddha@gmail.com
Phone: +91 9152055579
Address: Road Number 16, Wagle Estate, Thane, Maharashtra – 400604, India
Website: https://supremeshraddha.com/
We appreciate your trust in Supreme Shraddha and thank you for shopping with us.